Exciting Innovations Await: Microsoft Dynamics 365 Business Central 2023 Release Wave 2

In the ever-evolving landscape of business technology, Microsoft has consistently demonstrated its commitment to empowering organizations with innovative solutions. The upcoming release of Microsoft Dynamics 365 Business Central 2023 Release Wave 2, set to debut in October, is no exception. With the promise of enhanced capabilities and refined features, this release holds the potential to revolutionize the way businesses operate and manage their operations.

Microsoft’s dedication to continuous improvement is evident as they have already unveiled a glimpse of the new and planned features that will be available between October 2023 and March 2024. These features are designed to address the evolving needs of modern businesses, streamline processes, and provide users with a more intuitive and efficient experience.

Key Features of Microsoft Dynamics 365 Business Central 2023 Release Wave 2:

Marketing: The upcoming release will see Dynamics 365 Marketing undergoing a transformation with enhanced Copilot features. Marketers can expect streamlined experience creation, elevated levels of personalization for email content, images, and layouts. The integration of B2B dashboards and direct lead assignment will unify marketers and sales representatives, resulting in a more synchronized approach throughout the customer journey.

Sales: Dynamics 365 Sales is set to empower sales teams with improved digital sales processes through advanced sequence capabilities. Users will be able to efficiently monitor and assign leads with enhanced lead assignment features, offering recommendations, data summaries, information retrieval, and contextual actions.

Microsoft Viva Sales: A game-changer, Microsoft Viva Sales will revolutionize the sales landscape with advanced AI capabilities, including email summarization, CRM recommendations, sales email composition, meeting summarization, and real-time sales tips. The collaboration spaces in Microsoft Teams will also see further enhancements, accompanied by new sales Copilot experiences aimed at accelerating deal progression.

Service: Dynamics 365 Customer Service will empower agents with enhanced Copilot capabilities, “Join me” functionality in Teams, and visual improvements in the agent workspace. The update will facilitate a more efficient experience by displaying live chats and voice calls in the inbox. Additionally, the voice channel, call dialer, and call routing processes will see enhancements.

Field Service: Frontline workers, service managers, and dispatchers will benefit from Dynamics 365 Field Service’s new capabilities. Notable updates include converting quotes to work orders, improvements to inspections, and evolution of resource scheduling capabilities.

Finance and Supply Chain: Dynamics 365 Finance will offer enhanced data visibility, improvements in AP and bank statement automation, and expanded coverage for the LATAM region. Automation of complex tax scenarios and e-invoicing requirements will also be expanded. Supply Chain Management is set to optimize processes further, enhancing sales, procurement, and warehouse operations.

Project Operations: Dynamics 365 Project Operations will enhance services procurement scenarios, project contracting, and pricing models. Intelligent resource recommendations will be refined to provide suggestions based on experience, cost, and utilization across employees and subcontractors.

Human Resources: Dynamics 365 Human Resources will deliver richer and more intuitive recruiting experiences for recruiters, candidates, and hiring managers. The HCM ecosystem will expand to include learning management system integration and an extended payroll partner network.

Commerce: Dynamics 365 Commerce will leverage AI to facilitate the creation of engaging product content. New B2B investments will centralize order management for distributors, sellers, and buyers, fostering streamlined collaboration.

SMB: Dynamics 365 Business Central’s focus will center on core functionality, including improved intercompany and consolidation management. The release will enhance Copilot capabilities, warehouse functionalities, Power Automate templates, and automation testing for dependent apps.

Guides: Dynamics 365 Guides will introduce enhancements like Object Anchors, Azure Remote Rendering, and integration capabilities with systems of record, enabling mixed reality workflows.

Customer Insights: Dynamics 365 Customer Insights will enhance Copilot features, enabling users to ask questions in natural language and receive immediate actionable insights. Real-time data management and easy access to insights within Dynamics 365 apps will facilitate seamless personalized customer experiences.

Supply Chain Center: Microsoft Supply Chain Center will fortify supply chain resilience through intelligent order management, seamless collaboration via Supplier Portal, and AI-driven Copilot. The release will also introduce Advanced Data Analytics and Network Inventory Optimization capabilities, enabling actionable insights and optimization.

The Microsoft Dynamics 365 Business Central 2023 Release Wave 2 promises to redefine business operations, offering a multitude of features across various applications that will empower organizations to thrive in today’s dynamic and competitive market. With its focus on innovation, integration, and enhanced user experiences, this release is a testament to Microsoft’s commitment to driving business transformation forward.