Condition Report Requests Management
Deliver Exceptional Buyer Confidence and Trust with Intelligent Condition Reporting.
Condition Report Requests Management functionality is designed to elevate your customer experience, streamline internal processes, and present your business as professional, responsive, and effortlessly organised.
Auction Suite1 ensures buyers receive everything they need ahead of auction day, while your staff benefit from a smoother, more organised process.
Effortless Request Capture & Management *
Empower your team with a system that works the way modern auction houses operate. Condition and image requests submitted directly through your website are automatically captured and registered, ensuring nothing is ever missed. Need to log enquiries from another channel? Staff can easily submit manual requests from external sources, keeping every buyer touchpoint centralised and accounted for.
Streamlined Assignment & Valuation Workflow
Assigning requests to the right specialist is effortless with Auction Suite’s integrated workflow. Requests can be quickly allocated a valuer, instantly updating the request status to Assigned and placing it directly onto the valuer’s My Requests tile within their Role Centre.
Once assigned, valuers can easily process and complete the request by entering details into the Response text box and uploading supporting images. These images are attached to the condition report request, ensuring clarity, and preserving the integrity of the original lot record.
This provides buyers with a polished, consistent experience that reflects the professionalism of your brand.
Auction Suite1 incorporates:
Website Integration
Seamless. Intelligent. Effortless.
Transform the way your auction house connects with buyers and sellers online.
Inventory Management
Total control. Total clarity. Total confidence.
Complete visibility and precision from the moment an item arrives to the moment the hammer falls.
Advanced Accounting
The next generation financial management.
Powered by Microsoft Dynamics 365 Business Central end-to-end finance tailored for auction houses.
Photo Management
Fast, Intuitive Image Uploading.
Power your auctions with beautifully organised, effortlessly managed images.
Barcoding
Optimise Operations. Enhance Productivity.
Powerful Barcoding Integration designed to streamline workflows and reduce errors.
Bidding Platforms Integration
Save hours of time on auction day.
Results management tool allowing auction results to be imported promptly and accurately.
Customer Relationship Management
Understand Your Customers. Grow Your Success.
Build deeper relationships, identify opportunities, and make more informed decisions.
Know Your Customer Screening
Strengthen Security & Reduce Risk.
Ensure that every bidder is verified quickly, securely, and in line with regulatory requirements.
Auction Toolkit
Complete Control at Every Stage of Auction.
Empower your team to stay ahead of the curve, elevate customer service, and run every auction with confidence.
Condition Reports Management
Build Trust. Save Time. Elevate Every Interaction
Elevate your customer experience and present your business as professional, responsive, and effortlessly organised.
External Valuations Management
Deliver professional, consistent service
Powerful, fully integrated workflow for capturing, assessing, and converting valuation enquiries with unmatched efficiency
Commission and Telephone Bids Management
Flawless telephone bidding experience.
Manage high volumes of commission and telephone bids with total confidence.
Introduction Commission
Unlock New Revenue Opportunities.
Grow your network, reward referrers, and optimise profit with Auction Suite1.
Droit de Suite
Automatically calculate payable royalties.
Complete, compliant, and cost-saving solution for managing Artist’s Resale Right.
DocuSign
Fast and Secure Digital Signing.
Manage documents digitally in a secure cloud environment.
Collections Management
Enhanced Accuracy & Security.
Create collection documents your way, whether generating them directly from an invoice or consignment.
Advanced Fees Module
Effortlessly handle all vendor and buyer fees.
Transform your fee management into a reliable process with the power of the Advanced Fees Module.
Mailing Lists
Stay in control. Stay informed. Stay ahead.
Give your marketing team the clarity, flexibility, and intelligence needed to scale confidently.
